Health promotion

Important information patients about GP appointments

As you will be are aware, COVID-19 (Coronavirus) is a new illness that is spreading across the UK. As such, The Datchet Health Centre is taking action to protect our patients, our staff and our community by introducing a new telephone triage system for GP appointments. Our aim is to significantly reduce the footfall through our surgery in order to reduce the risk of spreading the virus, in line with national guidance.

All GP appointments will initially be on the telephone. If you have an appointment booked with a GP, please do not come to the surgery – please stay at home and the doctor will call you at the allocated time. The GP will do all they can to help you over the phone – however, should they feel the need to see you face to face for an examination, you will be invited to the surgery for review.

Nursing appointments will continue as planned but we ask you to consider the national guidance before visiting the practice


Stay at home for 7 days if you have either:

  • a high temperature
  • a new continuous cough

Do not go to a GP surgery, pharmacy or hospital.


You do not need to contact 111 to tell them you're staying at home.


Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days


Only call 111 if you cannot get help online.


We thank you for your co-operation and understanding. As you are aware, the situation is evolving daily and we will keep you updated via our website and text messaging service.


Connect to your GP services online, and save time for the important things in your life.

Book Appointments

Book face-to-face or remote online appointments with your GP, nurse or clinician at a time that suits you

Order repeat prescriptions

Order your repeat prescriptions online, with convenient delivery of your prescription to your local pharmacy

View your Medical Record

Being able to see your record online might help you to manage your medical conditions. It also means that you can access it from anywhere in the world should you require medical treatment on holiday.

The following services are available 24/7 365 days a year.

How do I go online?

The NHS App


If you do not wish to use the NHS App, Patient Access provides the same service but you are required to complete the Online Access application forms and bring ID into the surgery.

Online Patient Access policy and info

Online Patient Registration Form


STEP 1 – In order to use Patient Access you must first register for this service either at our reception desk. Please note that you must attend the surgery in person and you will be asked to provide two forms of identity including photo ID and separate proof of address. Once you have been registered for this service we will issue you with our Practice Identity Number and your own PIN (Personal Identification Number) –

STEP 2 – Visit and navigate to the Patient Access pages via one of the above links (this service is achieved through a secure connection with our EMIS Clinical IT system via the Patient Access Website), and then click create your account to set up your account and activate the service.

STEP 3 – Enter your personal registration details exactly as they appear on the registration letter. If the information does not match, your registration will not be accepted. from there please follow the instructions on the screen to create you account.


Please note that you will still need to allow 2 working days for us to process your prescription request. Please help avoid wasted medicines by only ordering what you need.


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