New appointment system

Health promotion

 

Important information patients about GP appointments

As you will be are aware, COVID-19 (Coronavirus) is now a pandemic spreading across the UK and the globe. As such, we are taking action to protect our patients, staff and our community to ensure we are able operate. Our aim is to significantly reduce the footfall through our surgery in order to reduce the risk of spreading the virus, in line with national guidance.

All GP appointments will initially be on the telephone. If you have an appointment booked with a GP, please do not come to the surgery – please stay at home and the doctor will call you at the allocated time.

 

Our clinicians will do all they can to help you over the phone – however, should they feel the need to see you face to face for an examination, you will be invited to the surgery for review. If needed we will need to take wider precautions to prevent spread of infection, please do not be alarmed by this.

e-consult

Wherever possible please use the econsult function. This will reduce the demand on our phone lines as well as allow you to fully detail your symptoms and concerns 24 hrs a day. – Follow the link above, you will be contacted the next working day.

As of 16th September 2019 we will be starting a new appointment system at Datchet Health Centre. We want to make it easier for patients to book an appointment online and via the telephone.

You will be able to book appointments up to a month ahead and do not have to phone first thing in the morning.

 

Urgent cases will be seen on the same day however it may be necessary to wait to see a specific doctor. Separate appointments are required for each person who needs to see a Doctor and it is helpful if you only present with one problem for each consultation.

 

Telephone Triage

For urgent problems that need discussing on the same day the receptionist will ask you a couple of questions in order to book you with the person who will be able to best help you. A Paramedic Practitioner, an Advanced Nurse Practitioner or the Duty Doctor will aim to phone you back within a reasonable time. The clinician may then arrange an appointment to see you.

 

Our clinical team includes



    •       General Practitioners

    •       Paramedic Practitioners

    •       an Advanced Nurse Practitioner

    •       a Chiropodist

    •       a Musculoskeletal Practitioner/Physiotherapist

    •       a Pharmacist and

    •       our Nursing Team.



 

Telephone consultation

Alternatively you can book to speak with a Clinician over the phone for routine matters that may not need an appointment.

 

Practice nurses and Health Care Assistants

Appointments with the nursing team normally follow a consultation with your GP or if you have a long-term condition such as diabetes or asthma. We regularly invite you for your periodic checks. It is very important that you attend these appointments.

 

Cancellations

If you cannot attend an appointment please inform us as soon as possible in order for us to give the appointment to someone else

Alternatives to visiting the Datchet Health Centre

111

You should call 111 if you urgently need medical help or advice but it is not a life-threatening situation.  Trained staff will ask you questions and then give you advice or direct you to the most appropriate local service.  For immediate, life-threatening emergencies, you should continue to call 999.

Slough Walk-in Centre (Upton Hospital, Albert Street SL1 2BJ, Telephone 01753 635505)

The Slough Walk-in Centre is open 8 till 8 every day of the week and no appointments are necessary.  It is for people with minor illnesses and minor injuries that do not require an x-ray.  Patients are initially seen by nurses but, when necessary, they are seen by the doctor who is on site.  Please don't attend the Walk-in Centre for repeat prescriptions, ongoing wound care, longstanding medical conditions, or to be referred for specialist care.

https://www.nhs.uk/Services/clinics/Overview/DefaultView.aspx?id=96538

Ashford Walk-in Centre (01784 884000)

This is open from 8am to 8pm 365 days of the year - for minor illness and injuries.

http://www.cshsurrey.co.uk/our-services/location/ashford-walk-centre

Your local pharmacist

Your local pharmacist can help with a range of common conditions and minor injuries, such as aches and pains, cystitis, colds and skin rashes.  If you have one of these common conditions, your pharmacist can give you advice and medicines, if appropriate.  These medicines won't be on prescription, so you'll have to pay for them.  Your pharmacist can also tell you if you need to see a GP.

 

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website