Health promotion

Important information patients about GP appointments - February 2021

Due to the coronavirus outbreak, how you contact us will be different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus.


Your GP practice is open and if you need to see your GP, please contact us. All appointments are now triaged and can be pre-booked via phone on 01753 541268 or you can contact us using eConsult. Our phonelines are open Monday to Friday from 08:30 to 18:00


Appointments are being delivered face-to-face, online and over the telephone. If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery

Please do not come to the surgery unless you have an appointment.


For serious or life threatening emergencies call 999, alternatively call 111

We are currently trialling a new triage system this has been put in place to ensure that patients are booked in with the most suitable Clinician and there is continuity of care.

 The 4 questions have been selected by the Clinicians at The Datchet Health Centre of which you will be asked by the Receptionist/ Administrator.

Nursing appointments will continue as planned but we ask you to consider the national guidance before visiting the practice


Stay at home for 14 days if you have either:

  • a high temperature
  • a new continuous cough

Do not go to a GP surgery, pharmacy or hospital.


You do not need to contact 111 to tell them you're staying at home.


Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days


Only call 111 if you cannot get help online.


We thank you for your co-operation and understanding. As you are aware, the situation is evolving daily and we will keep you updated via our website and text messaging service.


Connect to your GP services online, and save time for the important things in your life.

Book Appointments

Book face-to-face or remote online appointments with your GP, nurse or clinician at a time that suits you

Order repeat prescriptions

Order your repeat prescriptions online, with convenient delivery of your prescription to your local pharmacy

View your Medical Record

Being able to see your record online might help you to manage your medical conditions. It also means that you can access it from anywhere in the world should you require medical treatment on holiday.

The following services are available 24/7 365 days a year.

How do I go online?

The NHS App


If you do not wish to use the NHS App, Patient Access provides the same service but you are required to complete the Online Access application forms and bring ID into the surgery.

Online Patient Access policy and info

Online Patient Registration Form


STEP 1 – In order to use Patient Access you must first register for this service either at our reception desk. Please note that you must attend the surgery in person and you will be asked to provide two forms of identity including photo ID and separate proof of address. Once you have been registered for this service we will issue you with our Practice Identity Number and your own PIN (Personal Identification Number) –

STEP 2 – Visit and navigate to the Patient Access pages via one of the above links (this service is achieved through a secure connection with our EMIS Clinical IT system via the Patient Access Website), and then click create your account to set up your account and activate the service.

STEP 3 – Enter your personal registration details exactly as they appear on the registration letter. If the information does not match, your registration will not be accepted. from there please follow the instructions on the screen to create you account.


Please note that you will still need to allow 2 working days for us to process your prescription request. Please help avoid wasted medicines by only ordering what you need.


Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website