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Latest News

HealthMakers, free NHS service for anyone living with long term health conditions

HealthMakers free NHS self management courses.

HealthMakers is a completely FREE NHS service for ANYONE living with ANY long term health condition from Arthritis to Migraine, Diabetes to Stroke recovery, and everything in between.

We're excited to announce dates for our Autumn courses, including our first course to be run in Datchet.

The 6 week courses, starting in September, with more to follow later in the year, are available to everyone living in Windsor, Ascot, Maidenhead, Slough & Bracknell and the surrounding areas.

In order to register, email HealthMakers@Berkshire.nhs.uk with the following information or click here (https://www.berkshirehealthcare.nhs.uk/HealthMakers/) and we will book you a place on your chosen course:

Which session and location you are interested in

Your name / Name of attendee

Home address

Contact phone number

GP Practice

DOB

We'd like to keep in touch, after all we want to make sure you have access to our latest news, events, local health information and of course future course dates. But if you really feel you don't want to receive emails from us anymore, please reply to this message and we'll remove you from our list.

We look forward to hearing from you,

The HealthMakers Team

Find us on Facebook: www.facebook.com/BracknellandAscotHealthmakers/

Visit our Berkshire Healthcare website: www.berkshirehealthcare.nhs.uk

Keep your kids live and kicking this summer

NEW APPOINTMENTS SYSTEM

Following consultation with patients through the PPG, the practice is introducing a new appointments system from Monday 19 June, 2017.   This is to improve the patients experience when seeking appointments. The basis for the new system is:

  • For Same Day Appointments which cannot wait, call at 8.30am
  • For appointments for any other day please call after 10am. It is now possible to book three weeks ahead  
  • Your consultation might be with a GP or Paramedic Practitioner in the surgery or by telephone conversation.
  • After discussion patients may be advised to visit the pharmacist or the Walk In Centre. Alternately an appointment with a GP at King Edward Hospital, where evening and weekend appointments are available

To ensure that the new procedure succeeds we seek the cooperation of our patients.   The reception team will ask for some basic details from you.   This will enable us to direct you to the most appropriate service. This will also avoid unnecessary trips to the practice. It is vital that we utilise the entire team so we can see and treat as many patients as possible.

We trust that patients will find this new arrangement makes your patient experience more acceptable – please do let us know.

Download March 2017 newsletter

PPG Minutes - 2nd March 2017

Please click the link above to read the most recent PPG Minutes.

ONE PROBLEM PER CONSULTATION

Do you take all of the medicines prescribed by your doctor? 

Open Up to your GP. Read more.

Support for Carers - Information from new Carers Service 'Signal 4 Carers'

Do you support or look after somebody?

The term 'carer' may be unfamiliar to you and it may seem strange to be described as one. In England, millions of us provide unpaid care or support to an adult family member or friend, either in our own homes or somewhere else. We use the term 'carer' to describe anyone who looks after someone or feels responsible for someone who cannot manage at home without some support. This may be because of illness, disability, mental ill health, learning disabilities and problems with drug and alcohol misuse.

'Caring' for someone covers lots of different things, like helping with their washing, dressing or eating, taking them to regular appointments or keeping them company when they feel lonely or anxious.

Advice and Information Team

For further information, please contact us by:

Email: access.services@rbwm.gov.uk
Telephone: 01628 683744

Advice and Information team - Royal Borough of Windsor and Maidenhead
Town Hall
St Ives Road
Maidenhead
SL6 1RF

Windsor, Ascot and Maidenhead Directory of Services

This new directory has been produced to ensure that everyone has access to information about local health services across our area and is searchable by services or using your postcode or location to find the nearest available service. You can use the directory to find pharmacists, dentists and opticians. http://www.wamhealthservices.com/

Named GP for all Patients

In 2014/15 'named GPs' were introduced for patients aged over 75.   As from April 2015 all patients must have a named GP within the practice.   Patients register with the practice as a whole and not with a specific doctor but we have allocated everyone to a named GP.

Named GPs have overarching responsibility for the care the Practice provides.   The role exists to make sure there is a named individual you can go to should you need it.   Although you have been assigned a particular GP, this need have no effect on who you see.   You can still choose to book an appointment with any nurse or GP you choose.

MenB vaccine now available

In September 2015, a new vaccine was made available to babies born on, or after, 1st May 2015.  The practice is not allowed to offer this vaccine to children born before that date. Please click here for more information.  Please note the information about infant paracetamol.

Men ACWY vaccine now available

The Men ACWY vaccine is provided by the practice to all 17 and 18 years olds born between 1 September 1996 and 31 August 1997.  This vaccine protects against meningitis (inflammation of the brain) and septicaemia (blood poisoning) caused by meningococcal groups A, C, W and Y.  Please call the surgery to book your appointment.  More information can be found here.

If you’re planning to go to university, please make an appointment as soon as possible since your risk is higher in your first few weeks away as you will be mixing with lots of new people. http://www.nhs.uk/Conditions/vaccinations/Pages/men-acwy-vaccine.aspx

June to August Friends and Family test results

There were 180 responses to the Friends and Family Test from June to August.  Of those, 78% were extremely likely to recommend the practice and 16% were likely to recommend the practice.  3% would not recommend the practice, 1% were unlikly to recommend the practice and 2% were not sure.

New GPs at the Datchet Health Centre

Dr Simrun Gill is now working with us in her final year as a GP trainee. She works with us 4 days a week. 

 

SportsAble providing great opportunities for disabled people

SportsAble, based on the Braywick Road in Maidenhead, is a hugely successful club where disabled people can discover, or rediscover, a love of sport.  Involvement opens up new doors to friendships, employment and other life-enhancing things, as well as boosting confidence, strength and ability.  SportsAble welcomes people of all abiliities, from complete novice to Paralympian.

Evening and weekend GP and nursing appointments pilot scheme

A pilot scheme has been established in our area to offer seven day access to routine GP and practice nurse appointments.  These will run from 6.30-9pm on weekdays, from 9am to 5pm on Saturdays and from 11am to 4pm on Sundays.  Patients of the Datchet Health Centre willl be seen at King Edward VII Hospital in Windsor.  Patients will not normally be seen by their own GP/nurse, but the clinicians will, with the patient's consent, be able to view key elements of their medical record.  The appointments are booked through the Health Centre in the usual way but the booking system is a little clunky and so it takes longer to record the appointment.  Please ask for a HUB appointment if you would like to take advantage of one of these evening or weekend slots.  They can be booked up to one week ahead.  For more information, click here.

Updated policy on Over the Counter Medicines

With respect to over the counter medicines, the Datchet Health Centre will follow the recommendations of the East Berkshire Federation of Clinical Commissioning Groups.  These are contained in Policy EPC005 prepared by the Effective Prescribing Committee.  This confirms that medicines that can be purchased over the counter (OTC) for the management of short-term, self-limiting conditions should be bought by the patient, relative or their carer.  The full policy can be viewed here.

Clarification of prescribing guidelines for patients who travel abroad

The Datchet Health Centre has agreed a policy on prescribing for patients who travel abroad that follows national guidance.  Prescribers should not usually prescribe treatment durations in excess of THREE MONTHS for patients who are travelling abroad.  If you need regular medication for a stable long-term health condition, your GP may prescribe a maximum of three months’ supply if you are going abroad.  The length of treatment that your GP will prescribe depends on what they consider is suitable. This may depend on how long your GP thinks you’ll continue to need your medication or how often your treatment needs to be reviewed. Less than three months’ supply may be clinically appropriate.  If you are going abroad for longer than three months, you may need to register with a local doctor to obtain medication whilst abroad. Some medications may also be available from a pharmacist abroad.

Note, in addition, that your GP is not responsible for prescribing medication required for conditions which may arise while travelling e.g. diarrhoea medicine, travel sickness, diazepam for anxious flyers. If they feel it is appropriate they may provide a private prescription or where possible you should buy what you require from a community pharmacy before you travel.  The full policy can be found here.

Friends in Need joins our Wellbeing Coalition

Friends in Need is a supportive community for people affected by depression.  You can connect with people - share experiences - discover new paths to wellbeing - meet up and take part in activities.  Find out more and watch the video here at www.friendsinneed.co.uk.

Our Appointments System

Appointments can be booked for any period up to 2 weeks ahead, 3 days ahead, 1 day ahead and for the same day. The practice values continuity of care for patients and where possible we encourage patients to see the same GP for follow-up.

Same day appointments should only be used where a problem genuinely cannot wait until the next available routine appointment with your usual GP. If you need to see a doctor urgently it may not be possible to see the doctor of your choice as not all the doctors are available every session. 

We are currently exploring with our Patient Participation Group how we can best meet the increasing demand for appointments.  It is worth noting that all of our consulting rooms are busy every morning and every afternoon during the week.

You may find it easier to book your appointments online. If so, you will need to register individually to use that service.

The practice continues to work hard to reduce the number of appointments lost by patients not attending pre-booked appointments and a text reminder system is in place to support this.

Please note that you can cancel your appointment by texting us on 07875 006990, letting us know your name, date of birth and the details of your appointment. We can then offer it to another patient.

Patient Access App

Our online services can be accessed through your smartphone - click here for more information.

Health News from the BBC and the NHS

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