Following consultation with patients through the PPG, the practice is introducing a new appointments system from Monday 19 June, 2017. This is to improve the patients experience when seeking appointments. The basis for the new system is:
- For Same Day Appointments which cannot wait, call at 8.30am
- For appointments for any other day please call after 10am. It is now possible to book three weeks ahead
- Your consultation might be with a GP, ANP or Paramedic Practitioner in the surgery or by telephone conversation.
- After discussion patients may be advised to visit the pharmacist or the Walk In Centre. Alternately an appointment with a GP at King Edward Hospital, where evening and weekend appointments are available
To ensure that the new procedure succeeds we seek the cooperation of our patients. The reception team will ask for some basic details from you. This will enable us to direct you to the most appropriate service. This will also avoid unnecessary trips to the practice. It is vital that we utilise the entire team so we can see and treat as many patients as possible.
We trust that patients will find this new arrangement makes your patient experience more acceptable – please do let us know.
On line Bookings are still available as normal and we hope to have an improved on line system over the coming weeks.
Alternatives to visiting the Datchet Health Centre
You should call 111 if you urgently need medical help or advice but it is not a life-threatening situation. Trained staff will ask you questions and then give you advice or direct you to the most appropriate local service. For immediate, life-threatening emergencies, you should continue to call 999.
Slough Walk-in Centre (Upton Hospital, Albert Street SL1 2BJ, Telephone 01753 635505)
The Slough Walk-in Centre is open 8 till 8 every day of the week and no appointments are necessary. It is for people with minor illnesses and minor injuries that do not require an x-ray. Patients are initially seen by nurses but, when necessary, they are seen by the doctor who is on site. Please don't attend the Walk-in Centre for repeat prescriptions, ongoing wound care, longstanding medical conditions, or to be referred for specialist care.
Ashford Walk-in Centre (01784 884000)
This is open from 8am to 10pm 365 days of the year - for minor illness and injuries.
Your local pharmacist
Your local pharmacist can help with a range of common conditions and minor injuries, such as aches and pains, cystitis, colds and skin rashes. If you have one of these common conditions, your pharmacist can give you advice and medicines, if appropriate. These medicines won't be on prescription, so you'll have to pay for them. Your pharmacist can also tell you if you need to see a GP.